STAY SAFE & HEALTHY
Dear iHealthMD patients we appreciate your understanding and cooperation during these times
PLEASE NOTE THATEVERY FAMILY PHYSICIAN HAS SAME DAY APPOINTMENTS AVAILABLE FOR URGENT CASES. IF THOSE APPOINTMENTS ARE TAKEN AND YOUR FAMILY DOCTOR APPOINTMENTS ARE BOOKED FAR IN ADVANCE, YOU CAN BOOK WITH ANY OTHER PHYSICIAN AT THE CLINIC AS ” SAME/DAY/WALK IN” PATIENT
PHONE + VIDEO CONSULTATIONS
Please allow an hour window.
Be ready and confirm that your phone is near and turned on, with the volume up 15 minutes prior to your expected call window. This is greatly appreciated.
Doctor’s will likely call from a private or blocked number; but could also call from our office or from their personal cell phone, so please answer all calls at that time.
Note: We have a 24 hour cancellation policy. Our no show policy or late cancellation under 24 hours policy is $35 per 10 min time reserved. If you miss your call the doctor will try calling you again. (If you miss the second call you will be charged $35 for the missed appointment and you will need to reschedule)-this can be optional to add or not.
IN-OFFICE APPOINTMENTS
Arrive at our office as close to your scheduled appointment time as possible, no earlier than 5 minutes ahead.
Do not bring extra people with you unless medically necessary.
Face masks are required before entering our clinic and while in the office.
We ask you to check your temperature with a touchless wall temperature unit when you arrive.
A bottle of hand sanitizer is located by the door; please sanitize your hands upon entering the clinic.
Physical distancing is in effect: please be mindful of maintaining a 6 feet or 2 metres distance from others.
