Currently Not Accepting New Patients
Currently none of the family doctors at iHealthMD are able to accept new patients. There is currently a crisis in Family Medicine here in BC. Family doctors need to be better supported for us to be able to provide care to the people of this province and this needs to be done urgently.
There is currently a Patient Advocacy Group called BCHealthcarematters. On their website you can find information about how you can help to advocate for family doctors. As family doctors we want to be able to provide care to patients – but we are stretched our limits and we cannot take on any more without support.
Notice regarding non-MSP covered services
Please note, fees for forms do not include the cost of the associated medical examination by MSP, if any is required. Please refer to Fees for Uninsured
Missed appointments and Late cancellations
If you need to make any changes to an existing appointment, please phone the clinic at 604-971-6767. Please note: We cannot reschedule appointments via email. If you wish to cancel your appointment, we require 24 hours notice to avoid a late cancellation fee of $35.00. Please cancel your appointment online via the appointment page or feel free to contact our office via phone or email. For tele-health appointments your physician will attempt to contact you two times, if no connection after that the appointment will be considered a no-show and the $35 missed appointment fee will be applied. We understand that with technology and cellular phones, that missing a call is a possibility. In this situation, we ask that you contact our office as soon as possible to re-book your appointment and avoid the no-show fee.
Same Day Appointments
Please note, all our doctors have a “same day” appointments available for an urgent care on the same day of. If those appointments are taken, you can also book as a “available doctor of the day” patient with any other available physician.
PHONE + VIDEO CONSULTATIONS
Please allow a 60 min window.
Be ready and confirm that your phone is near and turned on, with the volume up 15 minutes prior to your expected call window. This is greatly appreciated.
Your doctor will likely call from a private or blocked ID number so please answer all calls at that time.
IN-OFFICE APPOINTMENTS
Please arrive at our office as close to your scheduled appointment time as possible, no earlier than 5 minutes ahead. Do not bring extra people with you unless medically necessary.
Face masks are required before entering our clinic and while in the office.
